Returns & Refunds

 

At Zucchini Greengrocers, customer satisfaction is extremely important to us. If there is an issue with your order, please contact us as soon as possible and we will do our best to resolve it.

Fresh Produce

Due to the perishable nature of fresh fruit, vegetables and food products, we are unable to accept returns once products have been delivered.

However, if your order arrives damaged, incorrect or not of satisfactory quality, please contact us within 24 hours of delivery.

Gift Hampers

If a hamper arrives damaged during transit, please contact us within 24 hours of delivery.

Where possible, photographs should be provided so that we can investigate the issue and arrange an appropriate resolution.

Damaged, Missing or Incorrect Items

If your order contains damaged, missing or incorrect items, please contact us within 24 hours of delivery.

Depending on the circumstances, we may offer:

• Replacement products
• Store credit
• A partial refund
• A full refund

Refund Process

Approved refunds will be processed back to the original payment method used at checkout.

Please allow 3–10 working days for funds to appear, depending on your payment provider.

Delivery Issues

If a delivery is delayed due to circumstances beyond our control, including courier delays, severe weather or transport disruptions, we will work with you to resolve the issue as quickly as possible.

Contact Us

If you experience any issues with your order, please contact our team:

hello@zucchinigreengrocers.co.uk